Warranty
Lovers Exclusive Product Warranty
Our Lovers Exclusive products carry a limited five-year warranty against material and mechanical defects from the date of purchase. Please keep your original purchase receipt as proof of purchase. If you have an issue with your Lovers product, you may request a replacement of the defective item (even exchange). For online replacement requests - If an even exchange replacement is not available you will be issued a one time use coupon code for the original purchase price of your item. For in-store purchases or for customers able to go to a Lovers store - If the Lovers Exclusive product you requested for exchange is of a higher value than the product being replaced, then you must complete payment of the balance due. If the Lovers Exclusive product you requested for exchange is of a lower value than the product being replaced, then you will receive a Lovers Gift Card with a value of the difference. If you have purchased a Lovers Exclusive product online and would like to receive a replacement in a Lovers store, please contact Customer Care first at customercare@loversstores.com for support.
Lovers Exclusive Product Warranty Request Form
Playboy Pleasure Product Warranty
Playboy Pleasure products are warranted by Evolved Novelties with a limited five-year replacement warranty against material and mechanical defects. The defective item will be replaced by Evolved Novelties with the same or a similar product. Products purchased at Lovers store location found defective and accompanied by the original purchase receipt may be replaced or exchanged within thirty (30) days from the point of original purchase date at a Lovers store location. There are no cash refunds. For purchases of Playboy Pleasures products made on this website, or from a store location after thirty (30) days, then please go directly to Evolved Novelties Warranty webpage.
Playboy Pleasure Product Warranty Webpage by Evolved Novelties
All Other Products
Lovers carries a variety of products from numerous manufacturers. While many of our products have extended warranties covered by the manufacturer, Customers are responsible for verifying the warranty period, coverage, and process, which would be indicated on the product packaging, in an insert, or online at the manufacturer’s website. Due to the nature of our products, Lovers does not accept returns or exchanges for non-defective items. Products purchased at Lovers found defective and accompanied by the original purchase receipt may be replaced or exchanged within thirty (30) days from the point of original purchase date, excluding any shipping charges. Customers with defective products purchased more than thirty (30) days prior will be directed to the appropriate product manufacturer. If you need help submitting a warranty claim with the manufacturer, please contact Customer Care at 1-844-988-0027 or by emailing customercare@loversstores.com.
Please Note:We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.
Important Notice
Your city or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering!
